Refund policy

 

Thank you for shopping with FluxTide. We are committed to providing high-quality insulated cups and want you to be completely satisfied with your purchase. If you are not satisfied with your order, the following policy outlines our return and refund process.

1. Return Window You may request a return within 30 days of receiving your items. Items returned after this period will not be eligible for a refund or exchange.

2. Conditions for Return To be eligible for a return, your items must meet the following criteria:

• The item must be in its original, unused, and resalable condition.

• The item must be in its original packaging with all tags attached.

• Proof of purchase (order number or receipt) is required.

3. How to Start a Return To initiate a return, please contact our customer support team at ghkboc.kb@gmail.com. Please include your order number and the reason for your return. Our team will respond within 2-3 business days with further instructions.

4. Shipping Costs

• For returns due to product defects (e.g., damaged items or incorrect shipments), we will cover the return shipping costs.

• For returns due to personal preferences (e.g., change of mind, color preference), return shipping costs are the responsibility of the customer.

5. Refunds Once we have received and inspected your returned item, we will process your refund. The refund will be automatically applied to your original payment method. Depending on your bank or payment provider, it typically takes 5-10 business days for the funds to appear in your account.

6. Contact Us If you have any questions regarding your return, please do not hesitate to contact us:

• Email: ghkboc.kb@gmail.com